TOA 9000
Series – Frequently Asked Questions (FAQ)
9000 SERIES - GENERAL TOPIC QUESTIONS
I will
be installing a 9000 series for the first time, what
literature should I read before doing this?
Please
read the “Everything You (Really) Wanted to Know About the
9000 Series” manual, the mixer or matrix mode manual version
3.2, and the application guide before installing a 9000.
These manuals can be downloaded via links on the website
below:
Everything You (Really) Wanted to Know About the 9000 Series
Mixer Mode Manual
Matrix Mode Manual
General 9000 Series Web Page
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What is
the maximum input/output configuration of a 9000 Series
mixer?
(8)
Eight input channels with (8) Eight output channels and one
control module.
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Are
modules required?
Yes.
Each 9000 series model includes two built-in output
channels, but all of the input connections and additional
output channels require modules which are sold separately.
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Where do
I find the connection for "Output 1?"
The
connections for output channels 1 and 2 are always provided
on the chassis of the mixer or mixer/amp. On A-9000 series
models, they will be on the far left-hand side of the rear
panel. On the M-9000 mixer, they will be on the far
right-hand side of the rear panel. Although the connectors
of each T-001T module are labeled 1 and 2, the T-001 module
will always be feeding channels 3 and 4 (if in slot 5), 5
and 6 (if in slot 6) or 7 and 8 (if in slot 7).
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Are
there two C-IN1 connections?
Not
quite! The control connection for C-IN1 is located on the
chassis of the mixer or mixer/amp, directly below the Remote
Volume connection. Although the connectors of the C-001T
card are labeled 1 to 8, they actually represent C-IN5
through C-IN12 and C-OUT5 through C-OUT12.
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9000 SERIES - MODULE QUESTIONS
What
modules can go in which slots on the 9000?
Please
see page nine of the “Everything You (Really) Wanted to Know
About the 9000 Series” manual for module slot
configurations.
http://www.toaelectronics.com/downloads/9000_series/Everything%20You%20Wanted%20to%20Know_9000%20BT%20Revision_FINAL%20Draft_2nd%20RevA%20(3).pdf
or you can use the GUI software to plan module installation.
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When
using the ZP-001T zone paging module, how do I determine
when to use Paging Port Mode or Ring Signal Mode?
The
ZP-001T can not be used with “Pulse Dialing” type PBX.
Paging
Port Mode:
To be
used when the PBX system provides an audio line level paging
port also passing the DTMF touch tone signals.
The PBX
system is also required to provide no-voltage make contact
(contact closure) during paging calls.
Ring
Signal Mode:
Used
when the PBX system provides an “Analog Extension Port”
consisting of an analog two-wire extension line with loop
start. DTMF signaling is required with 120 IPM reorder tone
and 24VDC or more loop voltage. Loop voltage supply shall
not be cut off from the beginning of a call to the reorder
tone out. The state of CPC (Calling Party Controlled) break
or “Open Loop Disconnect” shall be reset at the PBX.
See the
product manuals for more specific specification information
at the following link:
http://www.toaelectronics.com/amp0011.asp
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Can you
use a 900 Series module in a 9000?
Yes, but
you lose all the input DSP functionality (VOX which is
necessary for paging sources, Sensitivity, EQ, Compressor
and Signal Metering). As a result, 900 Series modules are
not generally recommended for use with the 9000 Series.
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9000 SERIES - OPERATION QUESTIONS
How do I
switch the 9000 between mixer and matrix mode?
To
switch the 9000 between mixer and matrix mode: First,
physically disconnect the AC Mains power cord from the back
of the 9000 unit. Second, slide the matrix-mixer switch at
the back of the unit by the power plug to the desired
position. Third, reconnect the AC Mains power cord back in.
Then, the front panel display should read “Erase Mixer
Memo?” or “Erase Matrix Memo?” depending on what mode you
are switching from. Press the enter key and the 9000 should
automatically power OFF after approximately (5) five
seconds. At this point, the 9000 is in the mode indicated by
the position of the mixer-matrix switch. Cycling power at
the front panel will display the mode during power ON
operation.
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9000 SERIES - PROGRAMMING QUESTIONS
How do I
program a 9000?
You can
program the 9000 via the front panel controls. However,
programming from the GUI software in either mixer or matrix
mode is much easier, less stressful, easier to follow, and
less time consuming. Plus, when programming with the GUI
software, you will have the ability to save your settings to
a file on your computer for future use.
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I am
programming a 9000 in Matrix mode via front panel and I am
not getting the “Events” option in the “Utility” menu.
The 9000
is in “Single Output Mode” or “Single Mode” mode used in
conjunction with the SS-9001 speaker selector. To take the
9000 out of this mode from the front panel, press and hold
the “Utility” key for 2 seconds, rotate the parameter knob
to “Utility-Settings”, press the right arrow key, rotate the
parameter knob to “Submode”, press the right arrow key,
rotate the parameter knob to “Matrix Mode” as opposed to
“Single-Out” to set the unit to matrix mode.
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I have a
new 9000 Series mixer and am getting audio from my Muzak /
CD / iPod device but no audio from my microphone. What’s
wrong?
Check
the sensitivity of the input for the microphone and verify
that is set closest to the value for sensitivity documented
on the microphone specifications sheet.
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I have a
system using the 9000 Series and have turned on the ducking
circuit with the paging being the priority but the music is
not ducking.
Check
that the paging source “GATE” is set to ON and the settings
are sensitive enough for the paging/priority input. Also
check to insure that the ducker value is set to less than
0dB for each source to be ducked.
I’m
having trouble communicating between my PC and the 9000
Series.
Make
certain that you are using an RS-232 straight cable. Verify
that the RS-232 baud rate is matching on your unit and your
PC. If problems persist try a 2nd RS-232 straight
cable.
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My
microphone sensitivity is set properly, my fader levels are
both set at 0.0 dB, my routing circuit is set to send it to
the appropriate outputs but I have no audio.
Verify
that you using a condenser or dynamic microphone. If using a
condenser microphone check that the phantom power setting
for that input is ON.
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A
previous technician programmed the 9000 Series and I need to
modify his parameter file with the GUI software. How do I
get the file from the 9000 to the PC?
Turn off
the 9000. Put the 9000 in the back-up mode by pressing Input
8, Enter, and the Power button simultaneously. Connect the
RS-232 straight cable between devices. Open the GUI software
and select the model being used and mode (which can be
verified below power cable connection of the back of the
9000) and then in the communication menu select Download
9000 to PC.
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Does TOA keep a record of 9000 Series passwords for
“Keylock” operations?
No. We
have no log of passwords. If the password has become lost,
please contact TOA Technical Services – Product Support
Group for the “Back Door” password by calling (800) 733-4748
Option 4, Monday through Friday 8:00am to 4:30pm PST (West
Coast Time Zone) except holidays.
When the
unit set to Matrix mode is turned on, I want two background
sources active, feeding two different areas. How can this be
done?
Using a
Base event will allow multiple events to be activated upon
Power ON. The assigned events must refer to input channels
having a priority setting of 8 (lowest priority).
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9000 SERIES - SOFTWARE QUESTIONS
9000
Series Excel Parameter Template: When I try to save a
template using the default file name an error occurs?
It is
necessary to give the file a new name. The default name is
an invalid file name.
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9000
Series Graphical User Interface Software: How can I obtain
the 9000 Series GUI software? How much does it cost?
The 9000
Series GUI software is available “Free of charge!” at the
following link:
http://www.toaelectronics.com/amp0011.asp
Please note
that there are two types of GUI software available: VISTA
only version or XP and VISTA combined version. The XP and
VISTA combined version includes the .NET Framework which is
not included in the VISTA only version.
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What
firmware version is needed in the 9000 Series unit to permit
the use of the GUI?
Firmware
version 3.00 or higher is required for correct GUI
operation.
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How do I
start to use the GUI software?
The very
first thing you need to do is to select the specific “Model”
and “Mode” you wish to use. Then select the modules to be
installed in each of the chassis slots. Once this is
completed you will be able to begin the process of
programming.
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How can
I open a previously saved “Matrix Mode” or “Mixer Mode”
parameter file?
Launch
the GUI software and select any model from the pull down
menu and select either “Mixer” or “Matrix” mode. Then select
File then Open and navigate to the directory
containing the saved parameter file. Use the File Type pull
down menu to select *.mtx for Matrix mode file type or *.mix
for Mixer mode file type. Then select the desired file and
select Open. The parameter file will be loaded into the GUI.
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I get an
error message when trying to communicate between my computer
and the 9000 when doing a software update, parameter file
upload, or parameter file download.
Use a
straight through RS-232 connection instead of USB to serial
adapter. Make sure to match the baud rate at the computer
and the 9000 (default 57600 baud rate).
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When I
upload my parameter file from the PC to the 9000, I find
that when checking the settings from the front panel, some
of the settings I tried to upload do not make it over to the
unit itself.
When
this occurs, first verify that the module configuration in
the 9000 chassis matches the module configuration in the
software settings.
If the
module configuration is correct then reset the 9000 to
factory defaults and try again. To reset to factory default:
First, disconnect the AC Mains power cord from the back of
the 9000 unit. Second, slide the matrix-mixer switch at the
back of the unit by the power plug to the opposite position.
Third, plug the AC Mains power cord back in. The front panel
display should read “Erase Mixer Memo?” or “Erase Matrix
Memo?” Press the enter key and the 9000 should automatically
power OFF after approximately 5 seconds. At this point, the
settings in either mixer or matrix mode are set to default
factory settings. To put the 9000 back to the previous mode,
repeat the above process.
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9000 SERIES - REMOTE CONTROL QUESTIONS
How many
ZM-9001, ZM-9002, and ZM-9003 remote panels can I use with
the 9000?
You can
use any combination of two ZM-9001 or ZM-9002 remote panels
with the 9000 connected to remote volume 1 and remote volume
2. For installation instructions for the ZM-9001 or ZM-9002,
please click on the following links:
http://www.toaelectronics.com/manuals/ZM-9001-9002%20Operating%20Instructions.pdf
http://www.toaelectronics.com/manuals/ZM-9001-9002%20Operating%20Instructions.pdf
You can
also use two additional ZM-9003 remote panels. To add one or
two ZM-9003s you will need to also add a C-001T control
module. For installation instructions for the ZM-9003,
please click on the following link:
http://www.toaelectronics.com/manuals/zm9003_mt1e.pdf
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What can
I set the buttons on the ZM-9001, ZM-9002, and ZM-9003 to
control?
In Mixer
mode, the buttons on the ZM-9001 and the ZM-9002 can be
programmed to call up scenes or volume up or down for inputs
or output channels at a fixed dB increments.
In
Matrix mode, the buttons on the ZM-9001, ZM-9002 can be
programmed to call up events or volume up or down for inputs
or output channels at fixed dB increments.
In Mixer
mode, the ZM-9003 can be programmed to call up scenes,
volume up or down for inputs or output channels at a set dB
level, “Channel On” for input or output channels, “Channel
Mute” for inputs or outputs, emergency mute, or power.
In
Matrix mode, the ZM-9003 can be programmed to trigger an
event, volume up or down for inputs or output channels at a
set dB level, Channel mute for inputs or outputs, emergency
mute or power.
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How many
ZM remote controllers can I use with a 9000 Series mixer?
You can
use any combination of (2) two ZM-9001/ZM-9002 controllers
and with the added C-001T control module (2) two ZM-9003
controllers.
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If I’m
using a ZM-9001 or ZM-9002 in the remote volume connections,
but want to have a master volume connection for a specific
output in addition to those, is that possible?
Yes, but
it requires the use of 70V attenuators. TOA Product Support
Group recommends contacting Lowell Manufacturing for these
devices.
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Can
multiple ZM-9001 or ZM-9002 controllers be assigned to the
same functions?
The
buttons of the ZM-9001 and ZM-9002 can be assigned to their
functions regardless of whether another controller is
already assigned to the same functions. However, the knobs
of two ZM-9002 controllers cannot be assigned to control the
same input or output channel.
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Can
multiple ZM-9003 or custom dry-contact controllers be
assigned to the same functions?
Controllers based upon a “momentary” dry contact input
connection, such as the volume up/down function of the
ZM-9003 can be wired in parallel to the same “Control In”
connections. If separate connections are used, they can
still be assigned the same functions, except for triggering
events in Matrix mode.
If the
switches are “latching” type, such as the four interlock
selectors of the ZM-9003, then separate contact-in terminals
must be used and they should not be assigned to the same
function.
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9000 SERIES - INSTALLATION QUESTIONS
What
rack mount ears should I use for the 9000?
The rack
mount ears for the 9000 series are included with the 9000
Series products.
If you
need replacement rack ears, the TOA part number:
102-21-736-4A (Qty. 1 is for a single rack ear, Qty. 2 is
for two rack ears.)
The rack
ear screws are sold separately using TOA part number:
106-03-917-70 (Qty. 4 screws are needed to mount Qty. 2 Rack
Ears.)
Parts
can be ordered through your TOA Dealer/Distributor or via
Credit Card by calling TOA Customer Service at (800)
733-7088, Monday through Friday from 7:00am to 4:30pm PST
(West Coast Time Zone) excluding holidays.
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What
type of cable should I use to connect the ZM-9001/ZM-9002 to
the remote volume terminals of a 9000 series mixer?
Use
Shielded Twisted Pair (STP) with looped DC resistance less
than 200 Ohms.
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During
installation the phoenix connectors were lost. What are the
TOA part numbers for the connectors?
123-36-192-90 - 3 pin green phoenix D-001T, T-001T, AN-001T
and Chassis Pre Amp Out
123-36-418-20 - 4 pin green phoenix ZP-001T
123-36-263-40 - 7 pin green phoenix speaker connector
w/screws – A-9060S, A-9120S,
A-9240SH
123-36-468-70 - 14 pin green phoenix connector - 9000
Chassis Control I/O
123-36-419-90 - 9 pin green phoenix connector - Control IN
or Control OUT – C-001T
123-36-417-70 – 4 pin green phoenix speaker connector
w/screws – A-9060DH, A-9120DH,
A-9120DL
Parts
can be ordered through your TOA Dealer/Distributor or via
Credit Card by calling TOA Customer Service at (800)
733-7088, Monday through Friday from 7:00am to 4:30pm PST
(West Coast Time Zone) excluding holidays.
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